Terms of delivery

Prices and information

KivaQ OyAb holds the right to change prices and information shown on the website.


Any reclamations about the product or delivery can be made within 14 days to p. +358 400 218537 or e-mail info(at)kivaq.fi. Reclamations regarding the payment should be directly directed to Paytrail Oyj (see instructions under Payment). KivaQ OyAb holds the right to change prices and information shown on the website.


Payment is made at the time of ordering via Internet banking of Finnish banks or with certain acceptable credit cards. All payments are directed via Paytrail Oyj's webpage.
The customer can also choose to pay by invoice.

Payments with Visa, Visa Electron or MasterCard:

If you want to pay with Visa, Visa Electron or MasterCard cards, acts KivaQ OyAb only as the marketer of services and products and delivers the products to buyers. Paytrail Oyj is responsible for reclamations. Paytrail Oyj acts as the seller in Visa, Visa Electron and MasterCard payments and the deal is made between the customer and Paytrail Oyj. The seller is responsible for all deal related obligations. Paytrail Oyj is also the payment recipient.

Internet banking payments

Paytrail Oyj (FI2122839) provides netbank related payment transfer services in co-operation with Finnish banks and credit institutions. The Internet banking payment is made via secured systems and KivaQ OyAb will never have access to any information regarding the customers' bank details.

Payment service provider

Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to.

Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: +358 207 181 830
Business ID 2122839-7


After ordering, the survey number and password for your questionnaire will immediately be sent to the given e-mail account.

Using the reference data

You will have full access to the KivaQ reference data after accepting that your questionnaire results are anonymously added to the reference data. Only the results on the questionnaire’s 7 standard questions are added to the reference database.